When someone calls Cates & Reed, PLLC during one of the worst days of their life, they need more than legal information. They need to feel heard, respected, and taken seriously from the very first conversation. That is why Ryan’s recent words meant so much to our criminal defense team.
“I gave them a call yesterday inquiring for legal advice/a consultation, and not only were they nice, they were incredibly knowledgeable about my case. These attorneys are not selfish, and they truly do care about their clients and what they are experiencing. I’ve had numerous times in my life needing to use a lawyer and every one has been intolerable, but these guys truly are the gold standard. Highly recommend anyone to reach out to them for any legal needs.”
– Ryan
Why This Criminal Defense Testimonial Matters
Ryan reached out for criminal defense guidance and focused his review on how he felt during that first call. He talks about kindness, clarity, and genuine concern, things many people do not expect when they contact a law firm. His experience reflects the standard we aim for on every case.
For many callers, past experiences with lawyers feel cold or rushed. Ryan’s words show a different kind of interaction: direct answers, thoughtful listening, and a sense that his situation mattered. That human side of criminal defense work drives how we approach each conversation.
The Standard We Hold Ourselves To
Dwane Cates sums up our firm’s approach in a simple rule that guides our work:
“I learned a long time ago if you do things like everyone else does, you will end up average. We do not strive to be average, we strive to be exceptional. I encourage you to call me directly to discuss your case.”
We take pride in handling criminal cases with close attention and personal involvement. Every charge carries real consequences, and every person behind that case deserves careful thought, clear communication, and respect.
As a firm, we believe customer service in criminal defense should not feel transactional. It should feel personal, steady, and honest, especially when the stakes are high.
Ryan’s review, “these guys truly are the gold standard,” reminds us why we stay committed to that mindset on every call and every file, whether someone hires us or only speaks with us once.
If you face a criminal charge or investigation and want to talk directly with an attorney who takes your situation seriously, call Cates & Reed, PLLC today at (480) 864-3807 or contact us online.